At ROME, we strive to provide high-quality streetwear you'll love. Many of our items are produced on demand, which helps us offer unique designs but limits our ability to accept traditional returns or exchanges based on size or change of mind.
Issues with Your Order?
Your satisfaction is important to us. If there is an issue with the item you received (e.g., misprinted, damaged, defective, or incorrect item), please contact us within **14 days** of receiving your order.
To help us resolve the issue quickly, please email us at [email protected] with:
1. Your **Order Number**
2. A **description** of the issue
3. Clear **photos** showing the problem (e.g., the damage, the incorrect item, the printing error)
We handle these concerns on a case-by-case basis and will work with you to find the best solution, which may include a replacement or store credit.
Sizing
We strongly encourage you to consult our **[Size Guide](/size-guide)** before placing your order to ensure the best fit, as we cannot offer exchanges for sizing issues due to the on-demand nature of our production.
Non-Returnable Items
* Items cannot be returned or exchanged due to change of mind or incorrect size selection.
* Gift cards are non-returnable.
Shipping Costs
Customers are responsible for return shipping costs unless the item is confirmed defective or incorrect upon review.
We appreciate your understanding and support of the ROME brand!