Shipping Policy

At ROME, we strive to deliver high-quality products with efficient shipping. Since many of our items are made-to-order, processing and shipping times may vary. Below, you’ll find everything you need to know about our shipping process.

Processing & Fulfillment

All orders are made-to-order and typically take 2-7 business days to be fulfilled before shipping.
Once your order has shipped, you’ll receive a confirmation email with tracking details.

Shipping Times

Estimated delivery times after fulfillment:

USA: 3-7 business days
Canada: 5-10 business days
International: 7-20 business days

Please note: These timeframes are estimates and do not include processing time. Delays may occur due to customs, high demand, or unforeseen circumstances.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

Separate Shipments

If you order multiple items, they may arrive in separate packages to ensure faster delivery.
Shoes are always shipped separately from other items in your order.

International Orders & Customs

International orders may be subject to customs fees, taxes, or import duties, determined by your country’s regulations.
These charges are not included at checkout and are the responsibility of the customer.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, we are not responsible for lost or delayed packages. However, if you experience issues, please contact us at [email protected], and we will do our best to assist you.